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Steph Downey
Steph Downey
23:37 02 Jul 21
We had a broken window (one of the double-pane) and two exterior doors that had previously broken stained glass inserts... that we just needed new 'plain' glass for. I called a couple places and was glad Associated Glass took the job because it was 'too small' for other places. The technician was amazing - friendly, did a great job, and super kind to our black lab puppy who forgot her manners both times he came (she really liked him). What was disappointing is the support from the office. We booked in early May - and was offered an appointment on 'the 24th'. I was surprised it was so soon, so I said 'May 24th?' and she said - oh no - I was talking about June. Ok...usually when you switch months, you clarify that, but no big deal. I mark my calendar with our appointment time and forget about it for 6 weeks. On our appointment date, hubs asked if they were coming that day and I realize I don't remember hearing anything from them. I check my phone for texts or emails confirming the appointment. Nothing, but I guess that's not terrible - just odd since most places do that nowadays. So I called to make sure we were still on. We were; the woman checked where the technician was and gave me an ETA (still within the time window) - all good. The technician arrives and I'm on work calls the whole time, so my husband handles it. Afterwards, I see the glass is fixed, good/clean install - I'm excited. I asked hubs later if he'd written a check or used a card and hubs told me 'he said they'd charge it to the card the deposit was made on.' Fabulous - all set! Today (Friday, 7/2), I get a phone call from Associated Glass. The woman on the phone proceeds to tell me that they've been 'trying to reach me and had no response on the several emails for the outstanding balance on the work that was completed last week'. [the tone was super condescending] I'm surprised and say - "oh goodness, sorry - my husband said it would be charged....let me see what happened." The woman then proceeds to tell me about how "ya, that's not possible because our systems won't keep your card, blah, blah" - (explaining why I was "wrong" for even thinking that was possible vs. hearing that it was a simple misunderstanding.) So now I've got my card in front of me, and ask where I can get the link to pay online and she makes a passive-aggressive comment about how it's in the emails. I tell her "I'm looking at my inbox now and I haven't seen any emails, let me check junk mail - what's the 'from' email I should be looking for?" She then says (again, super snotty) "it's from the same email we've sent you every email from - (then gives me the address)". Um...ok. I take a deep breath and tell her I found an email, but there's no link to a payment portal. She sighs exasperatedly at first, and then says (much nicer now but still clipped) 'oh - that's odd, it's usually linked automatically and it's not. Let me send you a new email with that link'. I thank her and tell her I'll settle it. After we hang up, I pay the bill - and then go look to see how badly I missed their 'repeated attempts to contact me'. Before the call, I had 2 emails, folks. One on Monday (it was Friday) and one on Thursday. And clearly, they had my phone number all along because she called me today. So - I guess customer service isn't their strong suit...? I don't often leave reviews - but this felt worth sharing. Too bad - the work was good (hence the 2 stars - otherwise it would have been none).read more
James Lamborn
James Lamborn
22:47 20 May 21
These guys were great; affordable, punctual, professional. I definitely recommend them!
Jon Parks
Jon Parks
00:24 15 May 21
I called to order 2 small pieces of replacement glass.. 13×15 plus, inches.... Call transferred my to Snohomish... I'm... 2 blocks away, Lynnwood... they transferred... After a week, no call... I had to call them!??! Glass was "Ready"... no one called... a schnit ton of money for 2 pieces of glass!!! But, I needed them... I dunno what to say... Replacement Glass for two antique outdoor tables... was costly!!!?read more
Andre Buchanan
Andre Buchanan
17:05 08 May 21
Associated Glass is my one and only go to for glass replacement and window repair....
Semhar Tesfamariam
Semhar Tesfamariam
04:55 24 Apr 21
I really wanted to use this company for their service. They came home to measure and quote for my house windows. To... email or respond about the quote it takes them almost 2 month and even didn’t get any response yet. I regret to go there and waste my time also wait this much time.read more
Shirley Hanson
Shirley Hanson
16:38 21 Jan 21
I have used Associated Glass twice now. They do an excellent job for a reasonable price.
Quentin Cannon
Quentin Cannon
14:43 30 Dec 20
Excellent and speedy same day service at a reasonable price. I will do all my future glass business with Associated... Glass and would highly recommend them.read more
Sharlene Martin
Sharlene Martin
21:19 16 Oct 20
Very pleased with the quality of service received. The replaced a very large rounded picture window in our dining room... and every interaction was exceptional. Highly recommend them.read more
Les Feistel
Les Feistel
14:13 05 Sep 20
I've had several windshields replaced by AG, however the last time I had one done, the interior of my vehicle was... terribly dirty. I even cut my hand on glass that was left on the seat. The vehicle itself was parked such that the fence behind the bumper was pushed out. After I left and paid, I had to again provide the VIN number and additional data which could have been obtained while the vehicle was in the shop. I wasn't overly thrilled with the service this time.read more
Edwin Anderson, Jr.
Edwin Anderson, Jr.
01:29 30 Aug 20
Clearly great
Kim deDonado
Kim deDonado
23:51 26 Jul 20
Asked for a quote on two pieces of 1/4 inch thick tempered glass 60 in by 16 in. Price was three times of the price... that Perkins glass in Seattle offered me.read more
Tivalli Apartments
Tivalli Apartments
22:12 16 Jul 20
Great service. Thank you
Rachel Vogt
Rachel Vogt
03:06 03 Jul 20
Great service. Wonderful food. Appreciated that they were taking precautions for safety. I will be back for sure.
colin takatori
colin takatori
11:03 30 Jun 20
Had to have some glass panels for a display case. I needed four panels to replace ones that were broken during... shipping. They measured the dimensions and I told them that I would install them. When I came back the panels were cut and installed. They said they wanted to make sure everything fit right. They did a great job and made sure the glass worked.read more
Jeudi Boulom
Jeudi Boulom
17:09 04 Jun 20
We highly recommend Associated Glass. They are professional and quick. Thank You, Associated Glass.
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Facebook Reviews

Associated Glass Inc.
4.8
Based on 9 reviews
powered by Facebook
Scott Davis
Scott Davis
2020-12-12T00:07:17+0000
Excellent customer service! We have used the Lynnwood store several times for glass repair and never been disappointed.
Jeudi Boulom
Jeudi Boulom
2020-06-04T17:11:02+0000
Highly recommend Associated Glass. They are very quick and professional.
Christine Steele
Christine Steele
2020-05-16T20:39:42+0000
I recently had a bathroom remodel completed. I wanted a frameless glass shower door. My contractor recommended... Associated Glass. The receptionist was efficient and kind in their Lynnwood office, she quickly arranged for someone to come and measure the space. That gentleman was polite and efficient, and the cost estimate was almost exactly what I had been told to expect from a family member in construction. The timeline was agreed upon and the installation was also efficient and smooth. It ended up that the towel bar was too big and hit the wall at the wrong angle. As soon as I reported this they sent someone out to check and they agreed to replace the door. It was only the "stay in place" order that made it a long wait. I give them 5 stars for great workmanship, efficiency, and being very responsive to all my questions and concerns.read more
Mike Wall
Mike Wall
2017-10-17T00:29:47+0000
Stellar customer service and troubleshooting by Rachel and her manager. They help me with an unusual situation without... even any expectation that I would be doing business there. Super professional super fast response. I am so grateful and would highly recommend this team.read more
Rashel McLeod
Rashel McLeod
2014-01-05T03:45:03+0000
Colleen Keehner Brown
Colleen Keehner Brown
2013-09-04T05:02:22+0000
Carmen Johnson
Carmen Johnson
2013-07-23T17:04:33+0000
Kristin Serniotti
Kristin Serniotti
2013-07-18T05:57:29+0000
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Yelp Reviews

Associated Glass
4.0
Based on 20 Reviews
Teresa F.
Teresa F.
2021-07-15 06:53:53
Marilee J.
Marilee J.
2021-03-25 10:40:04
Tom R.
Tom R.
2021-03-12 17:15:34
Irene B.
Irene B.
2020-05-13 14:40:50
Nancy P.
Nancy P.
2019-10-01 02:23:45
Jean S.
Jean S.
2018-09-26 10:45:06
Wendy W.
Wendy W.
2017-06-14 16:54:42